Terms & Conditions

Welcome to Ciketo. These Terms & Conditions govern your use of our website and the logistics, shipping, warehousing, freight forwarding, and related services provided by Ciketo.

By accessing or using our website, requesting a quote, or engaging our services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

Use of Our Website

You may use our website for lawful business and informational purposes.

You agree not to misuse the website, interfere with its operation, attempt to gain unauthorized access, introduce malicious software, or use the website in a way that could damage our systems, services, or other users.

We reserve the right to restrict or terminate access to the website if we believe these Terms & Conditions have been violated.

Logistics Services

Ciketo provides services that may include ocean freight, air freight, road freight, freight forwarding, warehousing, last-mile delivery, shipment coordination, and related logistics solutions.

The availability and scope of services may vary depending on the shipment, destination, cargo requirements, transportation capacity, applicable regulations, and other operational factors.

Specific services, prices, schedules, and conditions may be confirmed separately through a quotation, service agreement, booking confirmation, or other applicable documentation.

Quotes and Pricing

Quote requests submitted through our website are subject to review and confirmation by our logistics team.

Any pricing provided through an initial inquiry or quotation may be based on the information available at the time of the request. Final charges may vary depending on shipment weight, dimensions, cargo type, route, fuel costs, customs requirements, storage, handling, duties, taxes, surcharges, or other applicable expenses.

A quote does not constitute a confirmed booking unless expressly accepted and confirmed by Ciketo.

Shipment Information

Customers are responsible for providing accurate and complete shipment information.

This may include cargo descriptions, quantities, dimensions, weight, origin, destination, required delivery dates, documentation, and any special handling requirements.

Incorrect or incomplete information may result in additional charges, delays, rejected shipments, customs issues, or other operational complications.

Cargo Requirements

Customers are responsible for ensuring that their cargo is properly packaged, labeled, documented, and prepared for transportation.

Cargo must comply with applicable transportation, customs, import, export, safety, and regulatory requirements.

Customers must inform us in advance about cargo that is fragile, oversized, temperature-sensitive, hazardous, restricted, high-value, or otherwise subject to special handling requirements.

Prohibited and Restricted Goods

Certain goods may be prohibited or restricted from transportation depending on the destination, transportation method, applicable laws, and carrier requirements.

Customers are responsible for accurately declaring the contents of their shipments and providing any required documentation or permits.

We reserve the right to refuse, inspect, suspend, or cancel shipments that violate applicable laws, regulations, carrier requirements, or our service policies.

Delivery Times and Shipping Schedules

Estimated transit times, departure dates, arrival dates, and delivery schedules are provided for planning purposes and are not guaranteed unless expressly agreed otherwise in writing.

Shipping schedules may be affected by weather, traffic, port congestion, customs clearance, carrier capacity, operational disruptions, government actions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to coordinate shipments and communicate significant changes when information becomes available.

Customs and Documentation

International shipments may require customs clearance, import or export documentation, permits, declarations, duties, taxes, and other regulatory requirements.

Customers are responsible for providing accurate documentation and information required for their shipments.

Where agreed as part of our services, Ciketo may assist with customs coordination and documentation. However, customers remain responsible for the accuracy and legality of information supplied to us.

Shipment Tracking

Where tracking is available, shipment information may be provided through our website or other communication channels.

Tracking information is provided for convenience and may depend on information received from carriers, transportation providers, warehouses, or other logistics partners.

Tracking information may occasionally be delayed, incomplete, or unavailable due to technical or operational circumstances.

Warehousing and Storage

Where warehousing services are provided, storage is subject to the agreed service conditions, available capacity, facility requirements, and applicable charges.

Customers are responsible for providing accurate inventory information and notifying us of any special storage requirements.

Additional charges may apply for extended storage, special handling, oversized goods, or other requirements outside the agreed service scope.

Payments and Additional Charges

Customers agree to pay all applicable charges associated with the services they request.

Additional charges may apply when shipment details change, services are added, cargo requires special handling, storage exceeds agreed periods, or unexpected transportation, customs, or operational costs occur.

Payment terms will be communicated through the applicable quotation, invoice, agreement, or booking documentation.

Cancellations and Changes

Requests to cancel, modify, postpone, or reroute a shipment should be communicated as soon as possible.

Depending on the stage of transportation and services already provided, cancellation or modification charges may apply.

Once cargo has been collected, dispatched, loaded, or otherwise committed to transportation, changes may be subject to carrier, warehouse, customs, or other third-party conditions.

Third-Party Service Providers

Logistics services may involve third-party carriers, shipping lines, airlines, warehouses, customs providers, transportation companies, and other service providers.

Their services may be subject to their own terms, conditions, schedules, limitations, and requirements.

We coordinate with these providers where appropriate but cannot guarantee the independent performance of every third-party provider.

Liability

To the extent permitted by applicable law, Ciketo is not responsible for losses, delays, damages, or disruptions caused by circumstances outside our reasonable control.

This may include severe weather, natural disasters, transportation accidents, port congestion, customs actions, government restrictions, strikes, labor disruptions, carrier delays, security incidents, or other unforeseen events.

Any liability for loss or damage to cargo will be determined according to the applicable service agreement, carrier terms, shipping documents, insurance arrangements, and applicable law.

Force Majeure

We will not be considered in breach of these Terms & Conditions when performance is prevented or materially affected by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, war, civil unrest, government actions, pandemics, strikes, transportation disruptions, port closures, cyber incidents, infrastructure failures, or other extraordinary events.

We will make reasonable efforts to minimize the impact of such events and resume affected services when possible.

Intellectual Property

All content on this website, including text, graphics, logos, images, layouts, icons, and other materials, is owned by or licensed to Ciketo unless otherwise stated.

You may not reproduce, distribute, modify, publish, copy, or commercially exploit website content without prior written permission.

Website Information

We make reasonable efforts to keep website information accurate and up to date. However, information about services, routes, schedules, availability, transit times, and other logistics details may change.

Website content is provided for general informational purposes and does not replace a confirmed quotation, booking, service agreement, or official shipping documentation.

Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website and submitting information through our forms, you acknowledge that your information may be processed as described in our Privacy Policy.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

Governing Law

These Terms & Conditions shall be interpreted and governed by the applicable laws of the jurisdiction in which Ciketo operates, unless otherwise specified in a separate written agreement.

Any disputes relating to our website or services will be handled in accordance with applicable law and the relevant contractual agreements between the parties.

Contact Us

If you have questions about these Terms & Conditions or our logistics services, please contact our team.